Frequently Asked Questions
Where are you located?
Our head office is located in Perth, Western Australia.
How much does shipping cost?
💚 Enjoy free shipping on every order across Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We offer free shipping on all orders. Most items arrive within3 to 10 working days depending on your location within Australia.
What is your refund policy?
Enjoy peace of mind with our 14-Day Money-Back Guarantee. If you’re not satisfied, simply reach out - we’re here to help. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way.
Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How do I contact customer support?
You can reach our friendly support team via the contact form on our ‘Contact Us’ page or by emailing us at ✉️ quietrhythmau@gmail.com.
Our operating hours are Monday to Friday, 9AM - 5PM (AWST). We aim to respond within 24 hours on weekdays.